Shipping policy
At HighSpeedToys, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping & Delivery Policy explains our shipping timelines, charges, tracking, Cash on Delivery, and cancellation conditions.
1. Delivery Area
We currently ship orders within India only, subject to courier serviceability for the delivery address provided at checkout.
We are unable to guarantee delivery to every PIN code. Availability of delivery services may depend on the courier network and location.
2. Order Processing
Orders are generally processed within 24 hours of successful order placement and payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing time may be longer during:
- Sales and promotional periods.
- Public holidays.
- Unexpected operational disruptions.
- High order volumes.
3. Delivery Time
Our standard delivery timeframe is generally:
2–3 working days after dispatch for serviceable locations within India.
Delivery estimates are indicative and may vary depending on:
- Delivery location.
- Courier service availability.
- Weather conditions.
- Public holidays.
- Transportation disruptions.
- Remote or difficult-to-service locations.
- Other circumstances beyond our reasonable control.
The estimated delivery date shown during checkout, where available, should be treated as an estimate rather than a guaranteed delivery date.
4. Shipping Charges
Our standard shipping charges are:
- Free shipping on orders above ₹1,499.
- ₹99 shipping charge on orders of ₹1,499 or below.
Any applicable shipping charge will be displayed during checkout before you confirm your order.
If a different shipping charge applies to a particular product, location, or order, the applicable amount shown at checkout will take precedence.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible products and serviceable PIN codes.
COD availability may depend on:
- Delivery location.
- Product eligibility.
- Order value.
- Courier availability.
- Previous order history.
- Other operational considerations.
For certain COD orders, we may require a small advance payment before dispatch. If an advance is required, the applicable amount and conditions will be communicated before the order is confirmed.
Repeated refusal or non-acceptance of COD shipments may result in COD being restricted for future orders.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details associated with your order, such as email or SMS.
Tracking availability and update frequency depend on the shipping carrier.
If tracking information does not update immediately after dispatch, please allow reasonable time for the carrier's system to register the shipment.
7. Delivery Address
Please carefully verify your:
- Full name.
- Mobile number.
- House/building information.
- Street/locality.
- City.
- State.
- PIN code.
HighSpeedToys is not responsible for delivery problems caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.
If you notice an error in your delivery address, contact us as soon as possible at info@highspeedtoys.com.
We will try to assist, but changes may not be possible once an order has been processed or dispatched.
8. Delayed Deliveries
Although we aim to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control.
These may include:
- Severe weather.
- Natural disasters.
- Transportation disruptions.
- Courier delays.
- Public holidays.
- Government restrictions.
- Remote-area delivery issues.
- Unexpected operational circumstances.
If your shipment is delayed, please use the tracking information provided or contact our support team for assistance.
9. Failed Delivery Attempts
If the courier is unable to deliver your order because the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or delivery is otherwise unsuccessful, the courier may make additional delivery attempts or return the shipment to us.
If an order is returned because of customer-related delivery failure, additional shipping or re-delivery charges may apply where applicable.
10. Cancellation Before Dispatch
You may request cancellation of an order before it has been dispatched.
Please contact us as soon as possible at:
Email: info@highspeedtoys.com
Phone: +91 8368869647
Please include your order number when contacting us.
Cancellation requests cannot be guaranteed once an order has entered processing or has been dispatched.
11. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
Where cancellation is accepted after dispatch, applicable shipping or cancellation charges may be deducted from any amount refundable to the customer.
For COD orders, customers may be instructed to refuse delivery where applicable.
Any applicable charge or refund amount will be communicated based on the circumstances of the order.
12. Non-Delivery or Shipping Issues
If your order has not arrived within the expected delivery timeframe, or if you experience a significant delivery issue, please contact us at:
Please provide your order number and registered contact information so that we can investigate the shipment with the relevant delivery provider.
13. Damaged Packages
If your package appears visibly damaged when delivered, please document the condition of the package and product as soon as possible.
For damaged, defective, or incorrect products, our Return, Refund & Replacement Policy applies.
Where required, please provide photographs and a continuous unboxing video showing the sealed package and its contents.
14. Refunds Related to Shipping or Cancellation
Where a refund is applicable under our policies, approved refunds are generally processed within 48 hours.
The time required for the amount to appear in your bank account or payment method may vary depending on the payment provider or bank.
Shipping charges may not be refundable where the applicable order has already been dispatched or where the cancellation/return conditions state otherwise.
15. Contact Us
For shipping and delivery questions, contact:
HighSpeedToys
Upper Ground Floor, Back Side, R Z-862/6, Gali number 16, near Railway Line Road, Sadh Nagar I, Sadh Nagar, Palam, New Delhi, Delhi, 110045
Email: info@highspeedtoys.com
Phone: +91 8368869647
Grievance Contact: Grievance Officer, HighSpeedToys
Grievance Email: info@highspeedtoys.com