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Refund policy

At HighSpeedToys, we want you to receive your order in proper condition and as described on our website. Please read the following policy carefully before placing your order.

1. Returns & Refunds

We currently follow a replacement-first policy for products that arrive damaged, defective, or incorrect.

We do not offer refunds or returns for change of mind, personal preference, or simply not liking the product, unless otherwise required by applicable law.

2. Damaged, Defective or Incorrect Products

You may request a replacement if:

  • The product arrives damaged.

  • The product is defective or does not function as expected due to a manufacturing defect.

  • You receive a different product from the one you ordered.
  • The product is missing an essential component or accessory that was included with the order.

Please report the issue within 48 hours of delivery.

Important: Unboxing Video

For damage, missing items, or incorrect-product claims, we strongly recommend recording a continuous unboxing video starting from the sealed package and showing the package, shipping label, product, and contents clearly.

An unboxing video may be required to help us verify transit damage, missing items, or incorrect shipments.

3. Conditions for Replacement

To qualify for a replacement:

  • The issue must be reported within 48 hours of delivery.
  • The product should be unused, except where necessary to identify or demonstrate the defect.
  • The original packaging, accessories, manuals, and other included items should be retained.
  • You may be asked to provide photographs, videos, or other information showing the issue.
  • The product may need to be inspected before a replacement is approved.

If the issue is determined to result from misuse, accidental damage, unauthorized modification, or improper handling, the replacement request may be rejected.

4. Products Not Eligible for Replacement

Replacement may not be available for issues caused by:

  • Accidents, crashes, or physical impact.
  • Water or liquid damage.
  • Improper use or handling.
  • Unauthorized repairs or modifications.
  • Normal wear and tear.
  • Damage caused after delivery.
  • Minor cosmetic variations that do not affect the product's functionality.
  • Differences in performance caused by conditions outside the product's stated specifications.

Consumable or wear-and-tear components such as batteries, chargers, propellers, tyres, and similar parts are not covered unless they are found to be defective on arrival.

5. Change of Mind

We do not accept returns or provide refunds simply because you:

  • Changed your mind.
  • Ordered the wrong product or variant.
  • No longer want the product.
  • Expected different performance despite the product meeting its stated specifications.
  • Do not like minor cosmetic differences.

Please review the product description, specifications, images, and selected variant carefully before placing your order.

6. How to Request a Replacement

To report a damaged, defective, or incorrect product, contact us at:

Email: info@highspeedtoys.com
Phone: +91 8368869647

Please include:

  • Your order number.
  • Name and contact details used for the order.
  • Description of the issue.
  • Clear photographs/videos of the product and packaging.
  • Unboxing video, where available or requested.

Our support team will review the request and provide the next steps.

7. Replacement Process

Once your request is approved, we will arrange the replacement according to product availability and delivery conditions.

Replacement products are generally dispatched within 2–5 working days after approval, subject to stock availability and logistics.

If the same product is unavailable, we will contact you regarding the available resolution.

8. Refunds

HighSpeedToys primarily provides replacement rather than refunds for eligible product issues.

Where a refund is specifically approved or required, the applicable refund amount and method will be communicated to you before processing.

Approved refunds are generally processed within 48 hours. The time taken for the amount to appear in your account may vary depending on the payment provider or bank.

9. Order Cancellation

Order cancellation is handled separately from product returns and replacements.

If an order has not yet been dispatched, please contact us as soon as possible at info@highspeedtoys.com with your order number.

Once an order has been dispatched, cancellation may not be possible and the applicable shipping/cancellation conditions may apply.

10. Shipping Costs

If a replacement is approved because you received a damaged, defective, or incorrect product, HighSpeedToys will provide instructions regarding the return/replacement shipment.

Shipping charges for non-eligible returns, where applicable, may be the customer's responsibility.

11. Contact Us

For questions regarding returns, replacements, cancellations, or refunds:

HighSpeedToys
Upper Ground Floor, Back Side, R Z-862/6, Gali number 16, near Railway Line Road, Sadh Nagar I, Sadh Nagar, Palam, New Delhi, Delhi, 110045
Email: info@highspeedtoys.com
Phone: +91 8368869647

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